智能家居的品質機能展開與失效模式分析

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姓名

林玨丞(Chueh-Cheng Lin) 查詢紙本館藏

畢業系所

工業管理研究所

論文名稱

智能家居的品質機能展開與失效模式分析
(Quality Function Deployment and Failure Mode Analysis of Smart Home)

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摘要(中)

近年來，隨著物聯網（Internet of Things, IoT）、網路普及化與技術的進步，許多家電改變了以往傳統的型態，將目光逐漸放在智慧化上。智能家電不僅具有傳統的家電功能，透過網路通信技術，提供全方位的訊息交換功能，使家居生活更加舒適、便利。在這需求多元的時代，如何精準且快速滿足消費者，成為市場競爭力的一大指標。
在運用品質機能展開（Quality Function Deployment, QFD）時，必須明確定義顧客需求。為了使需求符合市場需求，本研究整合Kano模型與品質機能展開，建構整個產品設計過程。Kano模型能將顧客需求有效分類，並透過品質雙向問卷將顧客需求量化，以得出更加精確之顧客需求。
本研究透過對設計智慧冰箱進行探討做為案例，透過品質八構面（Eight Dimensios）分析歸納出潛在的顧客需求，以Kano模型（Kano Model）結合品質機能展開，將客戶需求轉變成產品設計與規格。最後藉由失效模式與效應分析（Failure Mode and Effects Analysis, FMEA）探討其零組件的缺陷，並分析其失效模式以及發生原因，以提升產品可靠度，使智能家居設計符合顧客的期望與需求。

摘要(英)

In recent years, with the Internet of Things (IoT), the popularization of the Internet and the advancement of technology, many home appliances have changed the traditional form of the past, focusing their attention on intelligence. Smart home appliances not only have traditional home appliance functions, but also provide a full range of information exchange functions through network communication technology, making home life more comfortable and convenient. In this market of diverse needs, how to meet consumers accurately and quickly has become a major indicator of market competitiveness.
When using Quality Function Deployment (QFD), customer needs must be clearly defined. In order to meet the needs of the market, this research integrates the Kano model and quality functions to develop the entire product design process. The Kano model can effectively classify customer needs, and quantify customer needs through a two-way quality questionnaire to obtain more accurate customer needs.
In this study, we discussed the design of smart refrigerators as a case, summarized the potential customer needs through the Eight Dimensios analysis, and launched the Kano model combined with quality functions to transform customer needs into product design and specifications. Finally, through failure mode and effects analysis (FMEA) to discuss the defects of its components, and analyze the failure mode and the cause of occurrence, in order to improve product reliability, so that smart home design meets customer expectations and needs.

關鍵字(中)

★ 智能家居
★ 新產品開發
★ Kano模型
★ 品質機能展開
★ 失效模式與效應分析

關鍵字(英)

★ Smart Home
★ New Product Development
★ Kano
★ Quality Function Deployment
★ Failure Mode and Effects analysis

論文目次

目錄
中文摘要 i
Abstract ii
目錄 iii
圖目錄 vi
表目錄 vii
第一章、緒論 1
1-1 研究背景與動機 1
1-2 研究目的與方法 2
1-3 章節架構 3
第二章、文獻探討 4
2-1 物聯網 4
2-1-1 物聯網之定義 4
2-1-2 物聯網架構 5
2-1-3 物聯網技術應用 5
2-2 智能家居 9
2-2-1 智能家居之定義 9
2-2-2 智能家居主要品類 10
2-3 新產品開發 16
2-3-1 新產品開發之定義 16
2-3-2 新產品開發流程 18
2-4 Kano模型 20
2-4-1 Kano模型之定義 20
2-4-2 Kano屬性分類 22
2-4-3 顧客滿意度係數 23
2-4-4 Kano模型結合品質機能展開 24
第三章、研究方法 26
3-1 研究架構 26
3-2 品質八構面 27
3-3 親和圖法 29
3-4 品質機能展開 30
3-4-1 品質機能展開之定義 30
3-4-2 品質機能展開之流程 30
3-4-3 品質屋 31
3-5 失效模式與效應分析 32
3-5-1 失效模式與效應分析之定義 32
3-5-2 失效模式與效應分析之流程 33
3-5-3 風險優先係數設定 35
第四章、方法應用 38
4-1 智能家電 38
4-1-1 電冰箱 38
4-1-2 智能電冰箱 39
4-2 確定潛在顧客需求 39
4-3 顧客需求結果分析 41
4-3-1 樣本結構 41
4-3-2 Kano模型屬性分類 42
4-3-3 重要性分數 43
4-4 應用品質機能展開 45
4-4-1 產品規劃 45
4-4-2 零組件展開 46
4-5 應用失效模式與效應分析 47
第五章、結論與建議 52
5-1 結論 52
5-2 未來研究方向與建議 53
參考文獻 54

參考文獻

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中文文獻
[1] 中國智能化裝飾專業委員會（SDCC），2012，取自http://www.cidaic.org/smarthome-produxt-list。
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[4] 劉說芳、李雁隆、高鳳如，「基於QFD與FMEA的TFT-LCD工業包裝設計研究」，設計學報，第17卷，第4期，2012年12月。

指導教授

高信培(Hsing-Pei Kao)

審核日期

2020-7-21

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