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姓名 鍾沅紘(Yuan-Hong Zhong) 查詢紙本館藏 畢業系所 工業管理研究所 論文名稱 智能手錶的品質機能展開與失效模式分析
(Quality Function Deployment and Failure Mode Analysis of Smartwatch)相關論文 檔案 [Endnote RIS 格式]
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至系統瀏覽論文 (2026-7-26以後開放)
摘要(中) 隨著科技進步與智能傳感技術日臻完善。現今，市面上湧現出大量智能穿戴式醫療
產品，並且改變了傳統產品的功能與型態。然而，目前市場上的智能穿戴式產品種類繁
雜，品質參差不一。企業為了縮短產品開發週期，模仿風氣日益濃烈，而無法把關產品
的品質管理的重心，使人們的健康安全帶來諸多隱患。尤其是面對現今高齡化社會進程
的加速、慢性病低齡化，健康逐漸成為社會關注的焦點之下。為了提醒用戶自主健康管
理，並採取預防措施，為使用者準確地提供個性化的醫療保健以及診斷治療信息。在這
一背景下，智能可穿戴式醫療產品的品質管理扮演舉足輕重的地位。
因此，本研究以智能手錶為例，圍繞其新產品開發專案中的品質管理進行研究。運
用兩種品質管理工具在品質機能展開(Quality Function Deployment，QFD)與失效模式與
效應分析(Failure Mode and Effect Analysis，FMEA)整合性使用到產品的品質管理中。力
求從客戶的角度出發，改善產品適用性，保證最終產品品質。在實證分析中，首先利用
問卷調查法確定客戶需求，使用層次分析法(Analytic Hierarchy Process，AHP)透過專家
打分，並根據客戶需求分析出各組件的重要度。同時，建立智能手錶的品質屋(House of
Quality，HOQ) ，計算出各項改進措施與技術特性權重度。最後，根據前部分的研究基
礎上，列舉所有的關鍵失效模式，分析產品失效的潛在故障，得出各個風險因素的嚴重
度、發生度、偵測度，通過對此三個因素進行風險優先指數(RPN)的計算。此外，將會針
對風險水平超過標準值的部分實施改善措施，提升產品品質可靠度。摘要(英) At present, smart wearable products on the market have a wide variety of products with
varying quality. In order to shorten the product development cycle, the imitation trend is
becoming increasingly strong, and the company cannot control the focus of product quality
management, which brings many hidden dangers to people′s health and safety. Especially in the
face of the acceleration of the current aging society and the younger age of chronic diseases,
health has gradually become the focus of social attention. In order to remind users of
independent health management, and take preventive measures, to provide users with
personalized medical care and diagnosis and treatment information accurately. In this context,
the quality management of smart wearable medical products plays an important role.
Therefore, this research takes smart watches as an example, and conducts research on
quality management in its new product development projects. Use two quality management
tools to integrate quality function deployment (QFD) and failure mode and effect analysis
(FMEA) into product quality management. Strive to improve product applicability from the
perspective of customers and ensure the quality of final products. In the empirical analysis, first
use questionnaire survey to determine customer needs, use Analytic Hierarchy Process (AHP)
to score points through experts, and analyze the importance of each component according to
customer needs. At the same time, a house of quality (HOQ) of smart watches was established,
and various improvement measures and the weight of technical characteristics were calculated.
Finally, based on the research in the previous part, enumerate all the key failure modes, analyze
the potential failures of product failure, and obtain the severity, occurrence, and detection of
each risk factor, and use the risk priority index for these three factors. (RPN) calculation. In
addition, improvement measures will be implemented to improve product quality reliability in
areas where the risk level exceeds the standard value.關鍵字(中) ★ 層次分析法
★ 品質機能展開
★ 失效模式與效應分析
★ 新產品開發
★ 穿戴式設備關鍵字(英) ★ AHP
★ QFD
★ FMEA
★ New Product Development
★ Wearable devices論文目次 中文摘要 ..................................................................................................................................... i
Abstract ....................................................................................................................................... ii
目錄 ........................................................................................................................................... iii
圖目錄 ....................................................................................................................................... vi
表目錄 ...................................................................................................................................... vii
第一章、緒論 ............................................................................................................................ 1
1-1 研究背景 ..................................................................................................................... 1
1-2 研究目的和動機 ......................................................................................................... 2
1-2-1 研究目的 ........................................................................................................ 2
1-2-2 研究動機 ........................................................................................................ 3
1-3 研究方法和內容 ......................................................................................................... 5
1-3-1 研究方法 ......................................................................................................... 5
1-3-2 研究內容 ......................................................................................................... 6
第二章、文獻探討 .................................................................................................................... 8
2-1 可穿戴式設備 ............................................................................................................. 8
2-1-1 可穿戴式設備傳感器原理 ............................................................................. 8
2-1-2 可穿戴式設備關鍵技術 ............................................................................... 10
2-1-3 可穿戴式設備的應用優勢 ........................................................................... 15
2-1-4 可穿戴式設備的現實挑戰 ........................................................................... 16
2-2 新產品開發 ............................................................................................................... 18
2-2-1 新產品開發定義 ........................................................................................... 18
2-2-2 新產品開發流程 ........................................................................................... 21
2-2-3 新產品開發關鍵成功因素 ........................................................................... 21
2-2-4 新產品開發的品質管理模式 ....................................................................... 24
第三章、研究方法 .................................................................................................................. 26
3-1 品質機能展開 ........................................................................................................... 26
3-1-1 品質機能展開定義 ....................................................................................... 26
3-1-2 品質機能展開概述 ...................................................................................... 26
3-1-3 品質機能展開方法 ....................................................................................... 29
3-1-4 品質機能展開步驟 ....................................................................................... 30
3-1-5 品質機能展開意義 ....................................................................................... 33
3-2 品質屋 ....................................................................................................................... 34
3-2-1 品質屋概述 ................................................................................................... 34
3-2-2 品質屋結構 ................................................................................................... 34
3-2-3 品質屋建構步驟 ........................................................................................... 38
3-3 失效模式與效應分析 ............................................................................................... 43
3-3-1 失效模式與效應分析定義 ........................................................................... 43
3-3-2 失效模式與效應分析概述 ........................................................................... 43
3-3-3 失效模式與效應分析目的和功能 ............................................................... 44
3-3-4 失效模式與效應分析分類 ........................................................................... 46
3-3-5 失效模式與效應分析步驟 ........................................................................... 49
3-4 集成QFD 與FMEA 之聯合分析 ............................................................................ 56
3-5 層級分析法 ............................................................................................................... 59
3-5-1 層級分析法定義 ........................................................................................... 59
3-5-2 層級分析法原理和假設 ............................................................................... 60
3-5-3 層級分析法步驟 ........................................................................................... 61
3-6 方法框架 ................................................................................................................... 66
第四章、方法應用 .................................................................................................................. 70
4-1 個案公司簡介 ........................................................................................................... 70
4-1-1 新產品開發專案品質管理現狀 ................................................................... 70
4-1-2 個案公司品質管理存在問題 ....................................................................... 72
4-2 智能手錶顧客需求分析 ........................................................................................... 74
4-2-1 顧客需求問卷設計 ....................................................................................... 74
4-2-2 顧客需求層次化 ........................................................................................... 74
4-2-3 顧客需求AHP 問卷設計 ............................................................................. 80
4-2-4 顧客需求AHP 分析 ..................................................................................... 80
4-3 智能手錶品質屋建構 ............................................................................................... 82
4-3-1 智能手錶-第一階段品質機能展開 .............................................................. 82
4-3-2 智能手錶-第二階段品質機能展開 .............................................................. 84
4-4 智能手錶FMEA 評估指標 ...................................................................................... 86
4-5 智能手錶FMEA 失效模式分析 .............................................................................. 90
4-5-1 外觀層面潛在失效模式分析 ....................................................................... 91
4-5-2 硬體層面潛在失效模式分析 ....................................................................... 92
4-5-3 軟體層面潛在失效模式分析 ....................................................................... 93
4-6 智能手錶FMEA 失效模式風險分析 ...................................................................... 94
4-6-1 智能手錶在失效的風險度評判及排序 ....................................................... 94
4-6-2 智能手錶失效模式實施改善措施 ............................................................... 95
第五章、結論與建議 ............................................................................................................ 102
5-1 結論 ......................................................................................................................... 102
5-2 後續研究建議 ......................................................................................................... 103
參考文獻 ................................................................................................................................ 104參考文獻 英文文獻
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