電子產業進行ERP系統轉換之個案研究：科技接受與組織變革的觀點

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姓名

楊承鑫(Chen-Hsin Yang) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

電子產業進行ERP系統轉換之個案研究：科技接受與組織變革的觀點
(A Case Study of Upgrading ERP System: Perspective of Technology Adoption and Organizational Change)

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至系統瀏覽論文 (2027-1-12以後開放)

摘要(中)

隨著科技發展，企業資源規劃系統 (Enterprise Resource Planning, ERP) 也逐漸發展成熟，ERP系統能夠有效整合流程與資訊，為企業提升生產力。近幾年來，多數企業皆已導入ERP系統，然而隨著企業成長，有些較為小型或功能簡單的ERP系統不再能滿足企業逐漸成長的需求，因此需要進行轉換及升級。在更換系統時，如何降低員工抗拒是重要的議題，因此，本研究以科技接受模型為基礎，並將變革管理作為外部變數，探討公司的變革管理措施對於員工對新ERP系統的認知及行為意圖之影響。
本研究以一家正在進行ERP系統更換專案的電子零件製造公司作為目標個案，以直接參與的方式進行實地觀察，並針對個案範圍內之參與者進行問卷調查，使用基於偏最小平方法的結構方程模式 (PLS-SEM) 進行分析，探討在接受公司組織的變革管理措施後，使用者最終對於新系統的接受度和使用意願是否能提高。
研究結果顯示，當接受變革管理措施後，使用者能知覺系統更加易用，提高知覺易用性後會連帶提升知覺有用性，而提升知覺有用性後會對新ERP系統產生正面的評價及態度，最終產生使用新系統的意願及意圖。

摘要(英)

With the advancement of technology, Enterprise Resource Planning (ERP) systems have also matured gradually. ERP systems effectively integrate processes and information, enhancing productivity for businesses. In recent years, most companies have adopted ERP systems. However, as businesses grow, some smaller or less sophisticated ERP systems can no longer meet the evolving needs of the company, necessitating a transition and upgrade. When replacing systems, reducing employee resistance is a crucial concern. Therefore, this study is based on the Technology Acceptance Model, with change management as an external variable, to investigate the impact of the company′s change management measures on employees′ perception and behavioral intent towards the new ERP system.
This study focuses on an electronic manufacturing company currently undergoing an ERP system replacement project. It involves on-site observations and a survey of participants within the case scope. The structural equation modeling based on Partial Least Squares (PLS-SEM) is employed for analysis to explore whether acceptance and willingness to use the new system can be improved after the implementation of the company′s change management measures.
The research results indicate that after accepting change management measures, users perceive the system as more user-friendly. Increased perceived ease of use is associated with enhanced perceived usefulness, which, in turn, leads to positive evaluations and attitudes towards the new ERP system. Ultimately, this results in the intention and willingness to use the new system.

關鍵字(中)

★ ERP
★ 變革管理
★ 科技接受模型
★ 系統轉換
★ 行為意圖

關鍵字(英)

★ ERP
★ Change Management
★ Technology Acceptance Model
★ System Transition
★ Behavioral Intention

論文目次

摘要 i
ABSTRACT ii
誌謝辭 iii
圖目錄 vii
表目錄 ix
第一章緒論 1
1.1 研究背景及動機 1
1.2 研究目的與範圍 2
1.3 研究流程與架構 2
1.3.1 研究流程 2
1.3.2 論文架構 4
第二章文獻探討 5
2.1 企業資源規劃 (Enterprise Resource Planning, ERP) 5
2.1.1 ERP之定義 5
2.1.2 物料需求計畫系統 (Material Requirements Planning, MRP) 5
2.1.3 製造資源計畫系統 (Manufacturing Resource Planning, MRP II) 5
2.1.4 企業資源規劃系統 (Enterprise Resource Planning, ERP) 6
2.2 科技接受模型 6
2.2.1 科技接受模型的由來： 7
2.2.2 科技接受模型的主要概念 7
2.3 變革管理 9
2.3.1 Lewin的變革管理 9
2.3.2 變革三步驟 10
2.4 SAP導入論ASAP 11
第三章研究方法 13
3.1 個案研究法 13
3.2 研究進行方式 13
3.3 研究模型假設 14
3.4 統計分析方法 16
3.4.1 結構方程模型 16
第四章個案公司介紹 17
4.1 個案公司所屬產業及背景 17
4.2 個案公司市場分析與主要產品 18
4.2.1 連接器簡介： 19
4.2.2 連接器的組成要素： 19
4.2.3 連接器的構造 19
4.2.4 連接器的分類： 20
4.3 個案公司組織成長與營運績效 21
4.3.1 個案公司組織成長歷史 21
4.3.2 個案公司營運績效 22
4.4 個案公司系統轉換原因 23
第五章系統轉換專案流程 24
5.4 高階主管共識與員工溝通 24
5.5 導入專案藍圖規劃 28
5.5.1 專案時程規劃 28
5.5.2 模組流程規劃 30
5.6 教育訓練與實際操作 55
第六章員工接受度分析 60
6.1 研究問卷發展 60
6.1.1 研究問卷問項與意涵 60
6.1.2 問卷尺度衡量方法 63
6.2 研究問卷發放與蒐集 63
6.3 研究問卷分析 64
6.3.1 敘述性統計分析 64
6.3.2 測量模型分析 68
6.3.3 結構模型分析 72
6.4 研究論述 74
6.4.1 理論意涵 75
6.4.2 管理意涵 75
第七章結論與限制 76
7.1 研究結論 76
7.2 研究限制與後續研究 77
參考文獻 78
附錄一 A公司教育訓練時程 83
附錄二研究問卷 85

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指導教授

呂俊德(Jun-Der Leu)

審核日期

2024-1-25

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