摘要： Despite the conceptual importance of security perceptions in contributing to client satisfaction, no study has yet provided empirical evidence of the link. We argue that because security perceptions are highly subjective and depend on the client’s experiences, it is necessary to identify the perceived value of security in order to explain its effect on security. We adapt a recent model of SaaS satisfaction to include security and perceived value, and test the model on a sample of 135 SaaS clients. We find a significant positive relationship between security and satisfaction when mediated by perceived value. We also present an unmediated model in which security is not significant. •Security does have a significant effect on satisfaction when it is mediated by perceived value.•Responsiveness was significantly related to trust but not perceived value.•Service quality was related to perceived value but not trust. 出版者： Amsterdam: Elsevier B.V 出版日期： 2015-02-01 出處： Decision Support Systems, 2015-02, Vol.70, p.73-85 資源來源： Elsevier ScienceDirect Journals 版權： 2014 Elsevier B.V. 版權： Copyright Elsevier Sequoia S.A. Feb 2015 識別號： ISSN: 0167-9236 識別號： EISSN: 1873-5797 識別號： DOI: 10.1016/j.dss.2014.12.005 識別號： CODEN: DSSYDK
