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    請使用永久網址來引用或連結此文件: https://ir.lib.ncu.edu.tw/handle/987654321/109740


    題名: 部屬悖論追隨行為、組織公民行為與任務性績效之關聯探討-全觀思維的調節式中介效果檢驗;A Study on Paradoxical Followership Behavior, Organizational Citizenship Behavior, and Task Performance:A Test of the Moderated Mediation Effect of Holistic Thinking
    作者: 楊琇如;Yang, Hsiu Ju
    貢獻者: 人力資源管理研究所在職專班
    關鍵詞: 悖論領導行為;悖論追隨行為;組織公民行為;任務性績效;全觀思維;Paradoxical Leadership Behavior;Paradoxical Followership Behavior;Organizational Citizenship Behavior;Task Performance;Holistic Thinking
    日期: 2026-07-06
    上傳時間: 2026-10-20 14:19:02 (UTC+8)
    出版者: 國立中央大學
    摘要: 部屬悖論追隨行為、組織公民行為與任務性績效之關聯探討-全觀思維的調節式中介效果檢驗
    在高度不確定且快速變動的商業環境中,員工經常同時承受來自組織與主管之間可能互相衝突的雙重期望。近年悖論管理研究逐漸由傳統以「領導者」為中心的視角,轉向關注「追隨者」如何主動回應並調適多重要求,進而提出「悖論追隨行為」之概念。部屬能否在矛盾情境中展現積極調適與整合能力,已被視為提升組織效能與企業競爭力的重要關鍵。然而,既有研究多著重於悖論追隨行為與工作績效之直接關聯,對於該行為如何轉化為具體任務性績效的內在歷程仍缺乏深入探討。本研究旨在補足此一理論缺口,探討組織公民行為在悖論追隨行為與任務性績效之間所扮演的中介機制,進一步檢驗個體認知特質—全觀思維是否具有調節作用,以此釐清此理論模型之適用邊界。
    研究以角色認知理論與社會交換理論為基礎,針對國內企業員工進行兩階段、間隔一個月之時間延宕問卷調查,並採取主管與部屬配對方式蒐集資料,以降低共同方法變異並建立初步的時間序關係,最終取得179份有效配對樣本。資料分析採用階層迴歸分析與調節式中介模型,以檢驗主要變項之直接效果、中介效果與調節效果。
    研究結果顯示,悖論追隨行為對任務性績效具有顯著正向影響,且組織公民行為在兩者關係中扮演部分中介角色,顯示員工在面對悖論要求時所展現的主動協調與整合行為,不僅能直接促進核心任務完成,亦能透過提升角色外貢獻而產生間接加乘效果。然而,全觀思維對悖論追隨行為與組織公民行為之間的調節效果未達顯著,整體調節式中介模型亦未獲支持,顯示悖論追隨行為的正向影響具有相當程度的普遍性,並不高度依賴個體的複雜認知特質。本研究除豐富悖論管理與追隨者研究之理論脈絡,亦為企業在人才辨識、績效提升與人才培育上提供實務啟示,並建議未來研究可納入組織氣候或領導風格等情境變項,以進一步拓展悖論追隨行為之理論與實務應用。

    關鍵字:悖論領導行為、悖論追隨行為、組織公民行為、 任務性績效、全觀思維;A Study on Paradoxical Followership Behavior, Organizational Citizenship Behavior, and Task Performance:A Test of the Moderated Mediation Effect of Holistic Thinking
    In a highly uncertain and rapidly changing business environment, employees frequently face dual and potentially conflicting expectations from both their organizations and supervisors. In recent years, paradox management research has gradually shifted from a traditional “leader-centric” perspective toward a focus on how “followers” proactively respond to and adapt to multiple demands, giving rise to the concept of “Paradoxical Followership Behavior”(PFB). The ability of subordinates to demonstrate proactive adaptation and integration within paradoxical contexts is increasingly recognized as a key factor in enhancing organizational effectiveness and corporate competitiveness. However, existing research has primarily focused on the direct relationship between PFB and Task Performance, leaving the internal processes through which such behavior translates into specific task performance under-explored.
    To fill this theoretical gap, this study explores the mediating mechanism of Organizational Citizenship Behavior (OCB) between PFB and Task Performance, and further examines the moderating role of Holistic Thinking to clarify the boundary conditions of this model. Based on role theory and social exchange theory, a two-wave, time-lagged survey with a one-month interval was conducted among enterprise employees in Taiwan. Data were collected using a supervisor-subordinate dyadic approach to reduce common method variance and establish a preliminary temporal relationship, yielding 179 valid paired samples. Hierarchical regression analysis and a moderated mediation model were employed to test the direct, mediating, and moderating effects.
    The empirical results indicate that Paradoxical Followership Behavior has a significant positive impact on task performance, with Organizational Citizenship Behavior playing a partial mediating role in this relationship. This suggests that the proactive coordination and integration behaviors exhibited by employees when facing paradoxical demands not only directly facilitate core task completion but also generate indirect synergistic effects by increasing extra-role contributions. However, the moderating effect of Holistic Thinking on the relationship between PFB and OCB did not reach statistical significance, and the overall moderated mediation model was not supported. This indicates that the positive influence of PFB is relatively universal and does not highly depend on complex individual cognitive traits.
    Beyond enriching the theoretical framework of paradox management and followership research, this study provides practical insights for enterprises regarding talent identification, performance enhancement, and talent cultivation. Future research is encouraged to incorporate contextual variables, such as organizational climate or leadership styles, to further expand the theoretical and practical applications of Paradoxical Followership Behavior.





    Keywords:Paradoxical Leadership Behavior, Paradoxical Followership Behavior, Organizational Citizenship Behavior, Task Performance, Holistic Thinking
    顯示於類別:[人力資源管理研究所碩士在職專班 ] 博碩士論文

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