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    請使用永久網址來引用或連結此文件: https://ir.lib.ncu.edu.tw/handle/987654321/110157


    題名: 企業導入ERP改善內部流程及其成效評估之個案研究;Case Study on Enterprise ERP Implementation to Improve Internal Processes and Its Effectiveness Evaluation
    作者: 李云㚬;LEE, YUN-CHUN
    貢獻者: 會計研究所企業資源規劃會計碩士在職專班
    關鍵詞: 企業資源規劃;ERP導入成效;ERP後續優化;內部流程改善;ERP系統;Enterprise Resource Planning (ERP);ERP Implementation Effectiveness;ERP Optimization;Internal Process Improvement;ERP Systems
    日期: 2026-06-15
    上傳時間: 2026-10-20 15:19:56 (UTC+8)
    出版者: 國立中央大學
    摘要: 隨著資訊科技之發展與企業經營環境之變化,企業資源規劃系統(Enterprise Resource Planning,ERP)已成為整合企業內部資訊與提升營運效率之重要工具。企業在導入 ERP 系統後,透過標準化作業流程與資訊整合,可改善部門間資料傳遞不一致之問題,進而提升財務資訊品質與決策效率。然而,ERP 系統導入後之實際效益及其對內部流程改善之影響,仍有待進一步探討。

    本研究以個案研究法為基礎,選取導入國內某 ERP 系統之企業作為研究對象,探討其在導入 ERP 前後,內部作業流程之變化及其帳務處理之差異。研究內容主要針對銷售循環與固定資產循環進行分析,並比較導入前後的資料整合、作業效率及資訊正確性等方面之改善情形。

    研究結果顯示,企業在導入 ERP 系統後,透過系統整合與流程標準化,有效降低人工重複作業與錯誤發生率,並提升資料一致性與可追溯性。在銷售循環方面,可改善交易資料整合與收款對帳效率;在固定資產循環方面,則可強化資產、付款管理及帳務處理之正確性。此外,本研究亦發現,ERP 系統之導入效益除取決於系統功能外,尚與企業內部流程設計及使用者操作習慣密切相關,因此後續之系統優化與持續改善亦為影響 ERP 成效之重要因素。

    綜合而言,ERP 系統能有效改善企業內部流程與資訊品質,惟企業仍需透過持續評估與優化,以確保系統與實際作業需求之適配程度。本研究結果可提供企業在導入及優化 ERP 系統時之參考依據。;With the advancement of information technology and the changing business environment, Enterprise Resource Planning (ERP) systems have become an essential tool for integrating internal enterprise information and improving operational efficiency. After implementing ERP systems, organizations can enhance data consistency across departments through standardized processes and system integration, thereby improving the quality of financial information and the efficiency of decision-making. However, the actual benefits of ERP implementation and its impact on internal process improvement still require further investigation.

    This study is based on the case study method and selects an enterprise that has implemented a domestic ERP system as the research subject. It examines the changes in internal operational processes and accounting practices before and after ERP implementation. The analysis focuses on the sales cycle and fixed asset cycle, comparing improvements in data integration, operational efficiency, and information accuracy.
    The results indicate that ERP implementation effectively reduces redundant manual operations and error rates while enhancing data consistency and traceability through system integration and process standardization. In the sales cycle, ERP improves transaction data integration and accounts receivable reconciliation efficiency. In the fixed asset cycle, it strengthens asset management, payment management, and the accuracy of accounting practices. Furthermore, this study finds that the effectiveness of ERP implementation depends not only on system functionality but also on internal process design and user practices. Therefore, continuous system optimization and improvement are critical factors influencing ERP performance.

    In conclusion, ERP systems can effectively improve internal processes and information quality. However, organizations must continuously evaluate and optimize the system to ensure alignment with actual operational needs. The findings of this study provide practical insights for enterprises implementing and optimizing ERP systems.
    顯示於類別:[企業資源規劃(ERP)會計碩士在職專班] 博碩士論文

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