隨著人工智慧技術的飛速發展與企業數位轉型的壓力，資訊從業人員已成為組織維持競爭優勢的關鍵資產。本研究旨在探討資訊從業人員之員工體驗對其組織公民行為的影響路徑，並進一步檢析工作滿意度的中介效果，以及工作鑲嵌在其中的調節作用。 本研究以電子問卷進行資料蒐集，以企業內部資訊部門及系統整合廠商員工為研究對象，回收有效問卷 179 份，透過階層迴歸分析與 PROCESS 巨集進行假說檢定，研究結果發現：(1)員工體驗對工作滿意度具有顯著的正向關係；(2)工作滿意度對組織公民行為具有顯著的正向關係；(3)員工體驗對組織公民行為具有顯著的正向關係；(4) 工作滿意度會中介員工體驗與組織公民行為兩者之間的關係；(5)工作鑲嵌在員工體驗與組織公民行為之間的調節效果未達顯著水準。本研究根據上述研究結果，提出相關管理意涵與未來研究之建議。;Abstract With the rapid advancement of artificial intelligence technology and the pressure of corporate digital transformation， information technology professionals have become critical assets for organizations to maintain competitive advantages. This study aims to explore the relationships among employee experience， job satisfaction， and organizational citizenship behavior. In addition， the mediation of job satisfaction and the moderation job embeddedness are investigated as well.
Data are collected through online survey targeting employees in internal IT departments and system integration firms， yielding a total of 179 valid responses. Hierarchical regression analysis and the PROCESS macro are employed for hypothesis testing. The results indicate that (1) employee experience is positively related to job satisfaction; (2) job satisfaction is positively related to organizational citizenship behavior; (3) employee experience is positively related to organizational citizenship behavior; (4) job satisfaction mediates the relationship between employee experience and organizational citizenship behavior; and (5) the moderating effect of job embeddedness between employee experience and organizational citizenship behavior is not significant. Drawn on these findings， managerial implications and recommendations for future research are thus discussed.
