本研究聚焦在Z 世代勞動力，旨在分析同事排斥下對工作參與的影響，並驗證情緒耗竭在該關聯中扮演的中介角色。本研究基於工作要求 - 資源模型，將同儕間的排擠行為界定為工作需求，同時將主管發展性回饋納入工作資源的範疇。鑒於 Z 世代群體對於社交認同的渴望及情緒波動的敏感特質，職場排斥對此族群產生的行為反應更具研究價值。透過量化實證分析，本研究對242 名1995~2010年間出生的臺灣Z世代在職工作者進行調查。 研究核心發現如下： (1) 同事排斥與工作參與有顯著正向關係：顯示Z世代員工在遭受同事排斥時，可能將增加工作參與視為一種補償策略，進而獲得同儕認同與修復人際關係；(2) 同事排斥對於情緒耗竭有正向關聯性；(3) 情緒耗竭在同事排斥與工作參與之間有顯著中介效果； (4)主管發展性回饋在情緒耗竭與工作參與之間的關係有負向調節效果：代表當員工處於情緒資源匱乏下，主管發展性回饋可能轉換為額外的壓力，加劇了情緒耗竭帶來的負面影響。本研究證實了職場氛圍與心理健康對於Z世代的重要性，並建議企業應重視職場社交氛圍管理並關注員工心理狀態。;This study focuses on the Generation Z workforce， aiming to analyze the impact of coworker ostracism on work engagement and verify the mediating role of emotional exhaustion in this relationship. Grounded in Job Demands- Resource model， this study defines coworker ostracism as a job demand while incorporating supervisor developmental feedback as a job resource. Given Gen Z employees’ heightened emphasis on social recognition and vulnerability to emotional fluctuations， the behavioral reactions of this cohort to workplace ostracism possess significant research value. Through quantitative empirical analysis， this study surveyed 242 Taiwanese Gen Z employees born between 1995 and 2010. The core findings are as follows: (1) Coworker ostracism is positively associated with work engagement， indicating that when facing ostracism， Gen Z employees may adopt a "compensatory strategy"， increasing work involvement to regain acceptance; (2) Coworker ostracism positively predicts emotional exhaustion; (3) Emotional exhaustion significantly mediates the relationship between coworker ostracism and work engagement; (4) Supervisor developmental feedback exhibits a negative moderating effect on the relationship between emotional exhaustion and work engagement， suggesting that when emotional resources are depleted， supervisor developmental feedback functions as an additional stressor， further enhance the negative relationship. This study highlights the need for organizations to prioritize workplace social dynamics and psychological well-being， recognizing the unique behavioral patterns and emotional vulnerabilities of Generation Z.
