隨著數位科技快速發展，數位轉型已成為企業維持競爭優勢的重要策略。然而，數位轉型也使資訊人員面臨更高的工作要求、技術不確定性與角色變動壓力。資訊人員作為推動數位轉型的重要執行者，其如何感知數位轉型壓力、採取因應策略，並進一步影響個人壓力反應，是值得探討的議題。 本研究以交易型壓力與因應理論以及挑戰型、阻礙型壓力源架構為基礎，探討數位轉型壓力對資訊人員壓力源感知、因應策略與壓力反應之影響。本研究將數位轉型壓力視為前因變數，區分挑戰型壓力源與阻礙型壓力源，並進一步分析其對問題導向因應與情緒導向因應之影響，以及兩種因應策略對壓力反應的效果。此外，本研究亦將訓練納入控制變數，以排除其可能影響。 研究結果顯示，數位轉型壓力會顯著正向影響挑戰型壓力源與阻礙型壓力源；挑戰型壓力源會顯著促進問題導向因應，而阻礙型壓力源則會顯著促進情緒導向因應。然而，問題導向因應對壓力反應的負向影響未達顯著，情緒導向因應則會顯著正向影響壓力反應。控制變數方面，訓練會顯著促進問題導向因應，並顯著降低壓力反應。 本研究的理論貢獻在於將數位轉型壓力納入挑戰型—阻礙型壓力源架構，並連結壓力源、因應策略與壓力反應之間的雙路徑關係。實務上，企業在推動數位轉型時，除要求資訊人員承擔技術與創新任務外，也應降低行政阻礙、角色模糊與技術不確定性，並提供符合實際工作需求的訓練與支援，以提升資訊人員的問題解決能力並降低其壓力反應。;Based on the Transactional Theory of Stress and Coping and the challenge–hindrance stressor framework， this study examines the effects of digital transformation pressure at the individual level on IT professionals’ coping strategies and strain. Digital transformation pressure is treated as an antecedent variable， while challenge stressors and hindrance stressors represent two types of stress appraisal that influence problem-focused coping and emotion-focused coping. Training is also included as a control variable. The results show that the negative effects of challenge stressors on emotion-focused coping and hindrance stressors on problem-focused coping were not significant. In addition， problem-focused coping did not significantly reduce strain， whereas emotion-focused coping had a significant positive effect on strain. These findings suggest that proactive problem-solving may not immediately reduce strain in the context of digital transformation， while reliance on emotion-focused coping may intensify strain when underlying problems remain unresolved. Training significantly increased problem-focused coping and reduced strain， indicating its role as an important organizational resource. Theoretically， this study incorporates digital transformation pressure into the challenge–hindrance stressor framework and links stressors， coping strategies， and strain through a dual-path mechanism. Practically， the findings suggest that organizations should reduce administrative barriers， role ambiguity， and technological uncertainty while providing training and support aligned with actual job demands to enhance IT professionals’ problem-solving capabilities and reduce strain.
