隨著企業期望能將企業資料庫中的內、外部資訊流整合，ERP系統很快地廣為企業所採用，如Davepart (1998)，儘管網際網路的出現引起許多企業的注意，ERP系統的廣泛倢用可以視為企業在90年代最重要的資訊科技發展與使用，實務上，並非所有的ERP系統上線後，皆如企業組織原本所預期，由於ERP系統過於複雜，在導入時相當耗費時間且投入成本高，而軟體本身有其原本所具備的工作流程邏輯，因此，評估ERP系統績效或效益總是很重要的管理挑戰。 本研究希望針對過去ERP系統績效研究報告進行分析研究，並利用彙總分析方法區分在過去研究所提出的ERP系統績效或效益，最後提出一分析架構以分析ERP系統績效或效益，本研究發現，過去大部分ERP系統績效的研究，主要針對組織層次的研究，較少論及個人層次的研究，根據本研究結果，建議未來在進行ERP系統績效評估時，應將ERP系統個人層面的影響納入考量。 With the expectation of seamlessly integrate all information flowing into and out of one company’s database, ERP has experienced the fastest growing software adoption. According to Davenport (1998), the wide spread of ERP systems in business organizations in fact can be considered as the most important development in the corporate use of information technology in the 1990s despite that the rise of the Internet has attracted most of the media attention nowadays. In practice, not all ERP systems live up to companies’ expectations due to the fact that ERP systems are too complex, very time-consuming, expensive, and own logic of workflow embedded software packages. Therefore, the assessment of ERP performance or ERP benefits is always an important managerial challenge. This research aims to investigate the ERP performance reported in the literature. Meta-analysis is performed on published literature to identify what ERP performance or ERP benefits were reported. An analysis framework is also proposed in this research to analyze the reported ERP performance or ERP benefits. It is found that past research emphasized more on the organizational improvement than on individual impact of ERP systems. The research findings suggest that individual impact of ERP systems should be also taken into accounts for the overall assessment of ERP performance.
