| 摘要: | 近年來台灣許多地方都有實施免費市民公車，但並無一套針對免費公車的完整績效評估。本研究將以台灣10個有提供免費市民公車完整資料的鄉鎮市，進行績效評估分析。 本研究分為兩部分，第一部分則是蒐集整理了過去對於大眾運具績效評估的指標，初步選取了38個指標後，並對當地負責免費市民公車的單位進行問卷調查，了解各個指標對免費公車的重要程度。 第二部份利用統計方法將蒐集到的問卷資料做探索性因素分析(EFA)篩選出較重要的15個指標，並分別命名為「接受度」、「轉乘性」、「安全性」、「可靠性」、「舒適性」，為了要了解各個構面和各個指標在層級間回饋和相依性的關係，利用分析網路程序法(ANP)中的專家問卷，計算指標的權重。 本研究以免費市民公車的實施現況和研究的結果顯示，都市地區以安全性最為重要，其次為轉乘性等，非都市地區中最重要的是安全性，其次為接受度等，並給予適當的意見及建議，以做為未來研究的參考。 In recent years, free bus services have taken place in many cities in Taiwan. Though popular, this policy has not been extensively examined with respect to its performance. To evaluate the neccessity of its continual implementation in the following years, we chose 10 cities who provide free bus services for detailed study. This research consists of two major parts. The first part is to collect relevant evaluation indices and evaluate the importance of each index. 38 indicators are chosen from the literature and their importance are accordingly determined by a questionare survey against each local officer who is in charge of the work of free bus services. The second part is to perform statistical analysis based on the data collected from the questionare survey. 23 indices out of 38 were screened out and the remaining 15 indicators were grouped into 5 factors, namely, “acceptability”, “transferability”, “safety”, “reliability”, and “comfortability”, using the technique of Exploratory Factor Analysis (EFA). To determine the relative weight of each factor and each indicator in a hierarchical fashion and in the meantime take possible feedback and correlation relationship into account, Analysis Network Process (ANP) technique is employed in which expert survey was conducted. The results show that in urban areas to the “safety” of the most important, followed by “transferability”, etc., non-urban areas the most important thing is “safety”, followed by “acceptability”. Finally, conclusion and suggestions are given in the end. Keyword: Free bus, Factor Analysis Method, Analysis Network Process |
