| 摘要: | 隨著全球化趨勢，製造業愈來愈倚重自動化生產，其中，軟體的品質扮演舉足輕重 的角色。為了搶得商機，資訊部門必須能在有限成本下快速發展出品質優良的系統。然 而，軟體品質不良的現象非常普遍，CMMI 成為軟體業追求軟體品質改善的主要方法。 本研究以個案研究分析的方式，探討導入CMMI L3 之動機、導入過程中遭遇的問 題、導入後產生的效益、導入CMMI 的關鍵成功因素，以供其他有興趣導入CMMI 者 作為參考。 根據前述的研究目的，歸納出以下結論： 1. 當組織成長到一定規模以上時，管理的難度及課題隨之增加，而軟體工程因其特殊 性，相較於硬體工程有顯著性的品質議題、管理問題。 2. 組織導入CMMI 後，因開發流程及工作規範明確，可有效提高生產力，並縮短產品 開發時程，同時又可以降低缺失數，最終可降低開發成本。 3. 導入CMMI 的過程中，在時間、人力、成本有限的情況下，專案成敗與CMMI 落實 如何兼顧，有賴於教育客戶、角色權責有效分配；另外，正確的內部稽核方法，有 助於持續改善工作維持在正確的軌道上。 4. 導入CMMI 的關鍵成功因素，主要在於高階管理者的支持，進而獲得資源建立導入 團隊，再透過適當的教育訓練，獲得全員共識。With the trend of globalization, the manufacturing sector is increasing reliance on automated production, where the quality of the software plays a vital role. To grab business opportunities, IT departments must be able to lower the cost of the rapid development of a quality system. However, the phenomenon of poor quality software is very common, CMMI as the software industry in the pursuit of the main ways to improve software quality. In this study, case study analysis, to explore the motives into CMMI L3, the problems encountered during the import process, the benefits resulting from import, import CMMI key success factors for other interested persons into CMMI as a reference. According to the previous research purposes, the following conclusions: 1. When the organization has grown to more than a certain size, the management increased the difficulty and topic, and software engineering because of its specificity, compared to the hardware engineering having significant quality issues, management problems. 2. Import CMMI into organization, the result of a clear development process and working standards, can improve productivity and shorten product development time while reducing the number missing, and ultimately reduce development costs. 3. Import CMMI process, in time, effort, cost limited, how to implement the project success and CMMI both, depends on customer education, the role of effective allocation of responsibilities; In addition, the correct method of internal audit, help to continue improvements to maintain the right track. 4. CMMI into the critical success factors, mainly the support of top managers, access to resources and then build into the team, and then, through appropriate education, training and get full consensus. |
