營造產業環境複雜屬於開放性質、資本結構偏低、工種層層分包，施工過程不確定性及風險偏高，利基於台灣傳統產業的營造業更需要「品質管理」概念與實行。 營造業主要業務來源為公共工程，公共工程建設乃是國家持續經濟發展、提高人民生活品質之必要條件。具有高品質之公共工程則是國家現代化之象徵，也是維護公眾安全與人民福祉之關鍵所在。交通建設又占公共工程建設預算大部份比率，其中道路工程又為交通建設之主軸。近期政府政策進行許多攸關基礎建設的公共工程，特別是政府採購協定，它開啟了國內外高達9000億美元的商機。日前國道六號發生坍方工安意外，公共工程與承包商之品質再度浮上檯面受全國百姓檢視。 雖然營造業自動化有困難度，電子E化仍有發展空間，產品無法標準化，但因為保有高度彈性、零存貨負擔、並滿足人性社會需求等優點，營造業仍為社會大眾國家所期待之產業。本研究以個案品管系統，並以文獻回顧、政府三級品管制度、與工程施工規範等法規，加上數十年工程實務管理經驗，歸納出結論與建議。本研究達成下列幾項重要目的： 1. 藉由研究了解公共工程QA/QC三級品管制度，針對「作業控制能力」方面提出相關建議。 2. 藉由研究了解個案公司如何運用工程PDCA循環管理模式，可供業者參考。 3. 研究個案TQM成效之關鍵因子，作為業界經營管理之思維方向，以提升施工品質與公共安全，並強化產業競爭力。 With the characteristics of low capital structure and multi-layer subcontractors, the environment of construction industry is complicated. Due to the uncertainty and high risks during the construction process, the concept of quality management is imperative to implement for construction industry. The primary business of construction industry is Government’s public projects which have close relationship with nation’s prosperity and with people’s lives as well. Government Procurement Act (GPA) offers US$900 billions opportunities in public projects, and traffic construction takes the major parts of them. Because of the landslide of National Highway No. 6, the issues of quality and safety in traffic construction have been severely quested and inspected. To address the appropriate dimensions and key factors in order to improve technology quality and competitiveness, this research focuses on the system of quality management which has been implemented in a local construction company for decades. This research achieves the following important goals: 1. Defining the system of three scale quality control (TSQC), and providing suggestions on the capabilities of operating control. 2. Exploring the framework of PDCA in this case, and being references for contractors. 3. Discussing the critical TQM factors which are related to performance, quality, and competitiveness.
