| 摘要: | 面對全球化的競爭下，企業為了要配合客戶，必須提供各式各樣的服務，滿足客戶的各種需求，如少量多樣化的生產，快速有競爭力的交期，較便宜的成本等等。而企業所有經營活動皆是以增加銷售額和賺取利潤為出發點，因此要不斷的滿足客戶的需求，取得客戶的信任，其中的交貨達成率即為一項重要指標，對外部而言可以知道企業是否能符合顧客的期望準時交貨，對內部則是瞭解企業銷售循環，由接單、生產、出貨到售後服務的流程是否完善而有競爭力。
本研究之個案公司為ㄧ製造供應商，個案公司在導入推行ERP企業資源規劃系統後，由於ERP系統之版本更新時程長，個案公司不斷更新變動系統流程，導致新系統中的許多重要指標的報表，往往不符合個案公司的需求。尤其新系統上線以來，交貨達成率一直無法正確的反應出交貨的達成率之實際狀況，因而錯失了可能的業績，甚至因遲交貨而有罰款。
本研究是個案公司藉由六個標準差DMAIC模式改善交貨達成率，描繪出交貨流程並分別找出各個流程的投入與產出，透過要因分析表，分別對各交貨流程中的投入與產出予以評分，找出最關鍵的流程與其投入，並透過失效模式分析出潛在的失效可能和可能影響的結果，應如何修正才能避免發生，交由各個部門合作執行改善以達成專案目標，增進交貨達成率。;To face global competition, enterprises have to provide various services to meet customers’ demands. As a small diversified production, speedy and competitive delivery with much lower cost and so on. All business activities are set for purposes, such as increasing sales and making profits. Therefore, enterprises have to satisfy customers ′ demands to obtain trust. On time delivery rate is an important indicator for internal of enterprise, demonstrating whether a company could fulfill customers′ exception of on time delivery or not. Alternatively, for external enterprise, the indicator would show whether the order, production, shipments, and after-sales service process are perfect and competitive or not.
The company which I studied is a manufacturing supplier, after the company launched ERP enterprise resource planning system, the long schedule of upgrading for the version of ERP. In this long-launched process, corporation constantly updated system process, resulting in a number of imports and new-system report of indicators, failing to did meet the requirements of the company. Especially, since the new system on line and on time delivery rate has been unable to reflect the reality of delivering goods. Thus, the company has been missed out on possible performance even had fine due to the late delivery.
This study is concerning that a company improve on time delivery rate by six sigma DMAIC model, demonstrating delivery process and identifying the input-output from each process. According to the analysis, evaluating the input-output from each delivery process and identity the most critical process and input, use Cause and Effects Matrix and Failure Mode and Effects Analysis to analyze the possibility potential failure could result in and affect how to correct it to avoid potential failure occurring. All departments improve process by analyzing to reach the project goal, and promote the on time delivery rate. |
