| 摘要: | 在台灣，航空地勤業是少數被政府列入管制的行業。地勤作業的模式及流程均依照傳統模式延續使用多年。自從2010年以來，因為政策及兩岸關係的穩定，台灣的航空運輸的需求大幅地成長，以致旅客、貨物運輸量逐年不斷地攀高。客戶需要運輸作業更具時效性且達到更高的品質。此外，航空公司對於航班準時到達的比率與裝載達成的比率的要求也較以往更高。傳統的機坪作業方式缺乏效率，要透過它來節約作業的人力、作業的時間以及營運的成本是不可能的。
傳統地勤作業的資訊傳遞方式已漸漸無法滿足高度成長的業務量與作業要求。不過，因為作業環境與作業方式存在一定的特殊性質與專業性質，台灣航空的地勤的作業模式不適合完全比照國外的作法。加上引進國外的系統會需要高額的建置成本，因此地勤作業公司決定研發一套自有的地勤作業的應用系統。經由不斷地討論與作業方式的調整，並廣泛採用許多新的科技，終於建置出一套航空地勤的機坪作業的盤櫃追蹤管理系統。
此系統係運用在桃園國際機場的地勤機坪作業。透過電子化的資訊傳遞及追蹤管理，可有助於提升航空地勤的作業品質，並進一步確保飛航的安全。管理人員也可從系統所記錄的詳細的作業資訊，包含步驟、時間、項目及地點等，以及相關的資訊統計及分析功能，了解作業上的問題並加以調整。個案公司也因此成為了具備紀律嚴謹、作業標準、積極管理、優質服務及安全承諾的特色的專業地勤公司，也讓它在航空地勤業中永遠保持競爭的優勢，並提供客戶及航空公司更加安全與優質的地勤服務。
;In Taiwan, industry of ground handling services for airlines is a small number of industries that were regulated by the government. The operation patterns and processes were used in accordance with the traditional model for many years. Since 2010, because of the stable policy of both sides across the Taiwan Strait, the demand for air transport in Taiwan had grown so significantly that passenger and cargo traffic then had been climbing continuously year by year. Customers needed transportation operations to be more time-efficient and achieve higher quality. In addition, the airlines′ requirements for the rate of arrival on time and loading reached were higher than ever. The traditional mode of operation was not efficient enough, so it is impossible to use to save manpower, the time of operation, and the cost of operations.
Traditional information transmission of ground handling services for airlines had been gradually unable to meet the high growth of business volume and operational requirements. However, because of the special and professional, a completely foreign practice was not suitable for ground support services for airlines in Taiwan. Coupled with the importation of foreign systems had to spend very high construction costs, the case company decided to develop a set of its own application systems. Through the continuous discussion and adjustment of the mode of operation, and widely adopted new technologies, a management system of ground handling services was finally built.
This system was used in Taoyuan International Airport. The electronic information transmission and tracking management helped improve the quality of operations, and further ensure the safety of flight. Managers could also learn about the operational issues and adjust them from the detailed job information recorded in the system and related statistics and analysis information, including steps, time, items, locations and so on. The case company had then become a professional ground handling services company with discipline, skill, innovation, quality and safety. Therefore, it has been keeping competitive in the industry for a long time and offering customers and airlines more secure and quality of ground support services. |
