半導體設備客服工程師之人格特質與職場壓力間關係的研究;A Study on the Relationship between Personality Traits and Workplace Stress of Semiconductor Equipment Customer Service Engineer

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题名:	半導體設備客服工程師之人格特質與職場壓力間關係的研究;A Study on the Relationship between Personality Traits and Workplace Stress of Semiconductor Equipment Customer Service Engineer
作者:	李意亭;Lee, Yi-Ting
贡献者:	環境工程研究所
关键词:	半導體設備客服工程師;人格特質;職場壓力;Semiconductor Equipment Service Engineer;Personality Traits;Workplace Stress
日期:	2017-07-24
上传时间:	2017-10-27 16:21:46 (UTC+8)
出版者:	國立中央大學
摘要:	本研究目的是探討半導體設備產業客服工程師之人格特質與職場壓力的關聯性，作為半導體產業推動企業關懷與未來招募人才之參考。研究方法以客服工程師問卷(量化)調查為主，專家學者深度訪談(質化)為輔。由251份問卷調查統計結果得知，人格特質在神經質、經驗開放性與外向性與職場壓力具有顯著相關。以職稱而言，工程師的職場壓力顯著性較主管為高；在部門屬性方面，Application工程師的職場壓力顯著性較Hardware與Software工程師為高。此外，藉由迴歸分析所獲得之安全預測模式為Y(職場壓力)= 0.791+0.199X1(工作時數)+0.359X2(神經質)+0.250X3(經驗開放性) + ε(誤差)，顯示當員工面臨職場超時作業、工作負荷及角色衝突等壓力時，若情緒及態度無法適時調整，都可能促使憾事發生。本研究專家學者訪談結果指出，職場壓力是難以避免的，僅靠人格特質量表測量、員工自我調適，以預防職場壓力，其實是效果不足的。因此，本研究建議企業雇主及管理階層，尚需遵循相關法令或學習先進國家標竿企業的作法，落實保障員工職場安全，並提供心靈諮詢管道、辦理講座課程、適度調整工作職務，以建立完善的預防措施，減低員工的職場壓力，促使改善員工的身心健康。;The main purpose of this study was to investigate the relationship between the personality traits and the workplace stress of the customer service engineers in semiconductor equipment industry. The goal of this research is expected to be as a reference for the promotion of enterprise care and personnel recruiting in the future. The method adopted in this research includes questionnaire (quantitative) survey of customer service engineers, as well as insight interview (quality) of experts and scholars. The results of statistical analysis of 251 questionnaire survey revealed that the personality traits, included neuroticism, experience openness, and extroversion, were significantly correlated with the workplace stress. In term of job titles, the significance of occupational stress for engineers was higher than that for supervisors. Based on the department attribute, the significance of occupational stress for application engineer was higher than that for hardware and software engineers. In addition, the safety forecast model obtained by regression analysis in this study was Y (workplace pressure) = 0.791 + 0.199X1 (working hours) + 0.359X2 (neuroticism) + 0.250X3 (experience openness) + ε (error). This model indicated that if the employees were working under overtime, overlord, and role conflict without any proper adjustment of their emotions and attitudes, may lead to undesirable regret behaviors. The results of interviews with experts and scholars pointed out that workplace stress is unavoidable. By conducting the questionnaire scale measurement of personality traits and self-adjustment are ineffective to prevent the occupational stress of employees. Consequently, this study suggests that employers and management level should follow the relevant laws and regulations or learn the guideline from the benchmarking enterprises of developed country to implement the protection plans for occupational safety. Furthermore, to establish a sound preventive action for reducing the workplace stress and improving the physical and mental health of employees, the enterprises should provide employee assistance programs (EAPs), held seminars and educational training, and give the appropriate opportunity for job adjustment.
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