建設公司之維修管理的服務品質之研究; The maintenance service quality of construction companies

NCU Institutional Repository > 工學院 > 土木工程研究所 > 博碩士論文 > Item 987654321/785

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题名:	建設公司之維修管理的服務品質之研究;The maintenance service quality of construction companies
作者:	李偉生;Vincent Lee
贡献者:	土木工程研究所
关键词:	維修選項權重;維修服務;維護管理;maintenance service quality;maintenance management
日期:	2001-04-20
上传时间:	2009-09-18 17:12:24 (UTC+8)
出版者:	國立中央大學圖書館
摘要:	本研究主要針對建設公司之維修服務品質作研究，以服務品質構面、維修選項權重、廠商評估條件及電子化之應用等四項目，作為建設公司管理效能評估，透過專家問卷調查出各項評估權重，以作為建設公司改善服務品質之方向；研究中的問卷設計使用層級分析法（A.H.P）作為問題決策的方法，經過30餘位專家問卷回收統計後，對於建設公司維修服務品質效能有以下結論： 1.服務品質構面部份以可靠性權重最高。 2.維修選項權重部份以結構體維修權重最高。 3.廠商評選條件部份以工程管理權重最高。 4.電子化之應用部份以客戶服務資料庫權重最高。 Most part of this research is to study the maintenance service quality of construction companies, with the following four subjects: the quality of service, the weighed maintenance options, the terms of company evaluation, and the electronic applications, we evaluate the management efficiency of construction companies. Also with the surveys of professionals, we came up with each of the weighed evaluation that we may use as the aspect to improve the service quality of construction companies. In this research, the method of layer analysis (A.H.P) was used to design the questionnaire, and also as the method to problem solving. With more than 30 of survey statistics responded by professionals, the efficiency of maintenance service quality of construction companies may we conclude as the following: 1. Reliability had been weighed the most in the part of service quality. 2. The maintenance of structures had been weighed the most in the part of the weighed maintenance options. 3.Construction management had been weighed the most in the part of the terms of company evaluation. 4.The client service database had been weighed the most in the part of electronic applications.
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