人力資本的觀念隨著時代演進不斷被重視，人格特質對於員工在組織中的績效與感受有潛在與根本的影響，本研究探討人格特質與員工感受的工作壓力和正向情感兩者之關係，以及壓力和正向情感與員工在組織中展現之公民行為、滿意度、退卻行為三者之關係。本研究透過網路和紙本方式蒐集251份問卷，利用階層迴歸分析，驗證核心自我評價、工作壓力、正向情感、工作滿意度、組織公民行為、退卻行為等變項之間的相關。研究結果顯示(1)核心自我評價和工作壓力之間有負向關係；(2)核心自我評價和正面情感有正向關係；(3)工作壓力與工作滿意度及組織公民行為有負向關係；(4)工作壓力與退卻行為有正向關係；(5)正向情感與工作滿意度及組織公民行為有正向關係；(6)正向情感與退卻行為有負向關係。基於上述研究結果，本研究提出相關管理意涵與未來研究之建議。;This study aims to explore the relationships among employees’ core self-evaluation, stress, positive affect, job satisfaction, organizational citizenship behavior, and withdrawal behavior. It is found that employees’ core self-evaluation is negatively related to stress and positively related to positive affect. Stress is negatively related to both job satisfaction and organizational citizenship behavior. On the other hand, stress is positively related to withdrawal behavior. In addition, positive affect is positively related to job satisfaction and organizational citizenship behavior, while it is negatively related to withdrawal behavior. Based on the aforementioned findings, managerial implications and recommendation for future research are thus discussed.
