我國政府機關主要採取委外方式發展資訊服務，隨著電子化政府發展至今，政府提供的資訊服務已不僅是單純的資訊系統建置，也開始進行更為複雜的跨機關資訊系統及服務流程的整合，除了改變了以往單純委外開發資訊系統方式，對資訊人力及預算等需求也有所提升。但對地方政府而言，其資訊服務發展除滿足地方自治事務之處理外，尚需兼顧執行中央政策之需要，其人力及資源更顯不足。本研究以某直轄市政府資訊中心為個案，藉由深度訪談方式剖析個案機關委外作業實務及電子化政府發展歷程，並探討相關因素之影響。 訪談結果發現，法令遵循需求、資訊人員的專案管理與資訊技術能力等因素，對採用委外方式進行電子化政府發展的個案機關影響較大。本研究亦發現地方政府的電子化政府發展階段，會依系統使用對象不同而有差異。同時，在中央機關垂直整合程度較高的情形下，使其資訊系統水平整合受到影響，而存在因主導機關及整合程度差異所導致之「斜向整合問題」。 本研究針對資訊人員選任培訓機制、資訊系統委外開發流程及資訊服務整合規劃方面提出三點建議，希望能使地方政府能在維持現有透過委外方式發展電子化政府之模式下，提升資訊服務整合機制並加強資安防護措施，以確保資訊服務之品質。 ;The public sectors in Taiwan in general develop their information services by outsourcing. With the development of the electronic government (E-government) over the past decades, now the tasks and missions of information services not only involve in constructing the information technology (IT) systems, but furthermore in the integration of various IT systems and service protocols between different government branches. Therefore, the requirements regarding the government employees’ IT expertise and the public sector resources are heavier much than before. The IT systems and services in the local governments are used not only for the local government affairs, but for some policies from the central government. That makes the shortages of IT manpower and resources worse. This study selected the information management center of a local government in Taiwan as the study case, to review and investigate its IT outsourcing practices by in-depth interviews. Several important impact factors to the IT outsourcing practice were remarked. The interviews results revealed that the legal compliance, and IT staffs′ professional skills made the key factors. It also found that the progress of the E-government development of local governments are depended on clients. In general, these task-oriented IT services for office affairs would have faster progresses than those user-oriented services generally for the general public. Meanwhile, there is an “oblique integration problem” existed in the different progress of system integration from the central government. Based on the results found from this study, three suggestions are made regarding IT staff selection and training, IT system outsourcing procedures, and IT services planning and integration. It is the hope of this study that the proposed suggestions could help the local government to further upgrade the IT systems′ security, integrate information services, and enhance the information services quality under the current scarce IT manpower and limited budget situation.
