| 摘要: | 巡檢是很多公司不可或缺的日常維護事項，每日必須花費不少人力及時間去執行此項作業，對於公司來說，是項成本。然而，隨著科技時代的發展，在工業4.0的趨勢下，巡檢卻是個案公司在推動智慧工廠的過程中，資訊的斷點，因而興起做巡檢系統。
本研究主要目的是如何運用數位工具，完成智慧工廠下的巡檢系統，諸如，自動化的上傳巡檢參數、讓巡檢人員能夠很方便的紀錄巡檢內容等。
對於主管來說，確實執行環安工作是最重要的，環安事件發生機率雖不高，但若發生，後果很嚴重，主管考慮到的是損失很大，若不能確實巡檢，伴隨而來的，可能是出事的代價。而對於巡檢員來說，不論其意願或能力，要能簡單確實且輕鬆的完成巡檢報告才是最要緊的，對巡檢員來說，其考慮到的則是機率小，雖說大部份時間現場狀況變化不大，但在規範下，又一定要親自執行巡檢工作，且巡檢用的表格多且不同，整理費時，更為因應不同地點，做的事情也不同，可說是項費時費力的工作。
本研究採用個案研究法，包括文獻蒐集、主管及巡檢員訪談、親身與巡檢員走一趟執行巡檢工作，而後進行資料分析與推論，透過史丹佛大學哈索．普拉特納設計學院的設計方法論，以使用者為中心，進行同理心地圖繪製、需求定義、創意動腦及原型製作，透過不斷地實際測試，實現讓巡檢工作變得簡單且確實。
與此同時，也實現讓問題的發現及處理變得更即時，往往問題可能在每日二次的巡檢時間裡才可能被發現，有了系統後，問題的發現及處理將變得即時，大大降低了環安風險及其伴隨而來的損失。
本研究成果是藉由設計思考方式，找出最適合主管及巡檢員的巡檢方法，主要是讓巡檢工作變得簡單且確實，同時也讓問題的發現及處理變得即時，進而避免環安事件發生。;Patrol is an indispensable daily maintenance of many companies, must spend a lot of effort and time to carry out this work every day. For the company, is a cost. However, with the development of the scientific and technological era, in the trend of industry 4.0, patrol is the case company in the process of promoting intelligent factories, information breakpoint, and thus the rise of patrol system.
The main purpose of this study is how to use digital tools to complete the patrol system under the intelligent factory, such as automated upload patrol parameters, so that inspectors can easily record the contents of the patrol.
For the supervisor, it is true that the implementation of the ring security work is the most important, the chance of the incident is not high, but if it occurs, the consequences are very serious, the supervisor takes into account is a lot of losses, if not really patrol, accompanied by, may be the cost of an accident. And for inspectors, regardless of their will or ability, to be able to complete the patrol report simply and really is the most important, for inspectors, it is considered is small chance, although most of the time on-site conditions change little, but under the norms, and must personally carry out patrol work, and patrol with more forms and different, finishing time, more in response to different places, things are different, can be said to be time-consuming labor.
This study uses case study methods, including literature collection, interviews between supervisors and inspectors, personal visits with inspectors to carry out patrol work, and then conduct data analysis and inference, through the design thinking methodology of the Hasso Plattner School of Design, Stanford University, with the user as the center, the empathy mapping, demand definition, ideating and prototyping, through continuous practical testing, to achieve the patrol work become simple and real.
At the same time, also realize to let the problem detection and treatment become more real-time, often the problem may be found twice a day during the patrol time, with the system, the problem will become immediate, greatly reducing the risk of ring safety and its associated losses.
The research results are designed to find out the most suitable patrol methods for supervisors and inspectors, mainly to make patrol work simple and true, but also to make the problem detection and treatment become immediate, and thus avoid the incident. |
