運用職業整備框架探索卓越軟體專案經理之心理整備;Applying the Operational Readiness Framework to Explore Mental Readiness for Excellent Software Project Managers

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题名:	運用職業整備框架探索卓越軟體專案經理之心理整備;Applying the Operational Readiness Framework to Explore Mental Readiness for Excellent Software Project Managers
作者:	吳俊達;Wu, Chun-Ta
贡献者:	資訊管理學系在職專班
关键词:	軟體專案管理;卓越專案經理;職業整備框架;心理整備;卓越之輪;Software Project Management;Excellent Project Managers;Operational Readiness Framework;Mental Readiness;Wheel of Excellence
日期:	2024-06-26
上传时间:	2024-10-09 16:53:36 (UTC+8)
出版者:	國立中央大學
摘要:	提升軟體開發專案的成功率一直是企業追求的目標，尤其在當今快速變遷的商業環境下，軟體專案的需求日益增加。專案經理作為專案的負責人，經常面臨許多挑戰，因專案實施過程往往充滿波折。為了提升專案經理的職能並增加專案成功的可能性，企業已將包含管理知識和軟體知識的培訓材料納入專案經理的培訓課程中。然而，專案經理常常面對來自客戶、主管以及管理團隊成員的壓力，並且承擔著專案成敗的重擔和突然的風險事件，加上在多數組織中專案經理並無直線管理的權限，這些因素使他們在心理壓力下備受考驗。職業整備框架 (Operational Readiness Framework) 應用於評估職業面對挑戰時的生理、技術及心理整備程度，並已被多次應用於探索高壓力以及高風險的職業中，驗證該特性職業心理整備的重要性。本研究透過深度訪談的方式並應用此框架來探索卓越的專案經理如何定義並處理挑戰情況，以及為了面對挑戰生理、技術與心理整備在成為卓越專案經理所佔有重要性的比重。此外，本研究亦探討心理整備的實踐是否與「卓越之輪」的建設性評量相符。在完成所有的訪談作業後，研究者透過逐字稿及筆記進行編碼，並結合定性及定量分析以得出結論。研究結果除了解到卓越專案經理所需的基本能力職能訓練外，還考量了心理訓練或人格特質是否應納入未來的篩選及培訓元素中。;Enhancing the success rate of software development projects has always been a goal pursued by enterprises, especially in the rapidly changing environment. Project managers, as the people who are responsible for projects, are often faced with many challenges as the project process is often full of tortuous. To enhance the project managers’ ability to increase the chance of project success, The training materials that include both management and software skills in project manager training programs. However, project managers are often under pressure from everywhere, including clients, supervisors, and team members, and are responsible for make-or-break projects and risk events, coupled with the fact that project managers in most organizations do not have direct line management authority, those factors make project managers more challenging. The Operational Readiness Framework, a model used to assess physical, technical, and mental readiness in the face of professional challenges. And the importance of mental readiness in various high-pressure or high-risk occupations has been repeatedly researched and validated. This study applied this framework through in-depth interviews to explore how excellent software project managers define and handle challenging situations and the importance of physical, technical, and mental readiness to face challenges to become an excellent project manager. In addition, this study also examined how the practice of mental readiness is consistent with the constructive evaluation of the Wheel of Excellence. After all interviews were completed, the researcher coded the transcripts and notes, and through qualitative and quantitative analysis to conclude. In addition to understanding the basic skills training required for project managers, the results of the study also considered whether mental training should be the training element.
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