Information systems utilization to improve distribution center performance: From the perspective of task characteristics and customers

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题名:	Information systems utilization to improve distribution center performance: From the perspective of task characteristics and customers
作者:	陳介豪;Yang, Li-Ren;Chen, Jieh-Haur
贡献者:	工學院土木工程學系
关键词:	Customers;Data acquisition;Information systems;Materials handling;Performance enhancement;Tasks;Utilization
日期:	2012-01-01
上传时间:	2026-04-21 13:26:17 (UTC+8)
出版者:	Advanced Institute of Convergence Information Technology Research Center
摘要:	摘要： The primary purpose of this study was to identify common characteristics associated with the distribution center performance-leveraging activities. The second objective was to examine empirically the impact of information systems on the performance of distribution centers from the customer's perspective. To address the primary aims, a questionnaire-based survey was conducted to determine distribution center performance-leveraging activities. Additionally, a second data collection tool was used to assess how strongly certain characteristics are related to a given activities. Finally, a third survey was used to collect data from their client organizations to examine the associations between information systems utilization and distribution center performance. The results suggest that information and data intensive and work procedure-related characteristics may be associated with overall distribution center performance. In addition, from customer's perspective, information systems usage may improve performance in terms of order fulfillment rate, on-time delivery, and emergent order handling. 出版日期： 2012-01 出處： Advances in Information Sciences and Service Sciences, 2012-01, Vol.4 (1), p.230-238 識別號： ISSN: 1976-3700 識別號： EISSN: 2233-9345 識別號： DOI: 10.4156/aiss.vol4.issue1.30
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