| 摘要(英) |
Six Sigma originates from manufacturing industry and is mostly used for production improvement. Until now, there are many well-know enterprises applying this technique with agility for advancing the efficiency and effect of business process successfully. Furthermore, it could tightly combine with the related theory of process improvement. The options of tools would be more flexible and the achievements would be expanded wider.
The company of case study for this research is discovering the apparent problems from the existing CKD payment and claim process, like low efficiency and the difference of pre paid amount increased day-by-day and so on. This research bases on Six Sigma as the spindle and follows Ｄ、Ｍ、Ａ、Ｉ、Ｃ five steps with the concept of BPM. By using the accessory tools, like flowchart, cause and effect matrix, value and problem analysis, improve the CKD payment and claim process in automobile industry.
The consequences after improvement not only solve all the current problems but also save 116 working hours and over TWD 410 thousands per month. We acquire further a simpler, higher quality of output and more efficient elegant process design. In addition, it could also increase other uncountable indirect effect, like the trust between two sides in the future.
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| 參考文獻 |
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