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    請使用永久網址來引用或連結此文件: https://ir.lib.ncu.edu.tw/handle/987654321/109744


    題名: 如何讓員工建言?世代刻板印象是關鍵-以參與式領導及建言自我效能作為調節變項;如何讓員工建言?世代刻板印象是關鍵-以參與式領導及建言自我效能作為調節變項
    作者: 陳佳儀;CHEN-CHIA-YI
    貢獻者: 人力資源管理研究所
    關鍵詞: 世代刻板印象稀缺度;員工建言行為;參與式領導;建言自我效能;論述理論;刻板印象威脅理論;Lack of Generational Stereotype;Employee Voice Behavior;Participative Leadership;Voice Self-efficacy;Discourse Theory;Stereotype Threat Theory
    日期: 2026-07-07
    上傳時間: 2026-10-20 14:19:20 (UTC+8)
    出版者: 國立中央大學
    摘要: 隨著全球人口結構變化,多世代共存已成為當代職場的常態。雖然多元化具備提升決策品質與創造力的潛力,但實務上常因代際間的認知差異觸發社會類化過程,進而加劇職場歧視與世代刻板印象。本研究旨在探討組織環境中的「世代刻板印象稀缺度」對於「員工建言行為」的影響,並進一步檢驗團隊層面的「參與式領導」與個人層面的「建言自我效能」之調節效果。

    本研究結合「論述理論」與「刻板印象威脅理論」,主張負面標籤會耗損認知資源並引發防禦性沉默;若能提升環境中的刻板印象稀缺度,讓員工回歸「個別化資訊」的理性對話,將能釋放建言潛能。研究採異時性兩階段問卷設計,有效樣本共 316 份。

    研究結果顯示:(1) 世代刻板印象稀缺度正向影響促進性建言與抑制性建言。(2) 參與式領導在世代刻板印象稀缺度與促進性建言及抑制性建言間,皆具顯著調節效果。(3) 建言自我效能在世代刻板印象稀缺度與抑制性建言間具顯著調節效果。(4) 建言自我效能在世代刻板印象稀缺度與促進性建言間未達顯著調節效果。

    為打破「自我實現預言」的標籤困境,本研究建議管理者停止標籤化管理,改以參與式領導營造「理想言談情境」,並針對特定發聲行為進行培訓,賦予員工在多元世代互動中的環境控制感,使其敢於跨越標籤威脅主動發聲,進而防範組織因沉默氛圍所衍生的決策盲點。

    關鍵詞:世代刻板印象稀缺度、員工建言行為、參與式領導、建言自我效能、論述理論、刻板印象威脅理論;Global demographic shifts have made multigenerational coexistence a workplace norm. Despite its potential for creativity, cognitive differences often trigger social categorization, intensifying workplace discrimination and generational stereotypes. This study investigates the impact of the "Lack of Generational Stereotype" (LGS) on "Employee Voice Behavior", examining the moderating roles of "Participative Leadership" and "Voice Self-efficacy".

    Integrating "Discourse Theory" and "Stereotype Threat Theory", this research posits that negative labels deplete cognitive resources, inducing defensive silence. Conversely, enhancing LGS encourages rational dialogue based on "Individuating Information", unleashing voice potential. A time-lagged, two-stage design yielded 316 valid paired samples.

    Results show: (1) LGS positively influences "Promotive" and "Prohibitive Voice" (2) "Participative Leadership" significantly moderates LGS′s relationship with both voice types; (3) "Voice Self-efficacy" significantly moderates LGS′s impact on Prohibitive Voice; but (4) fails to significantly moderate Promotive Voice.

    To disrupt "Self-fulfilling Prophecies", managers should replace labeling with Participative Leadership to foster an "Ideal Speech Situation". Organizations should provide specific voice training to enhance employees′ environmental control. This enables proactive speaking despite threats, preventing decision-making blind spots rooted in organizational silence.

    Keywords: Lack of Generational Stereotype, Employee Voice Behavior, Participative Leadership, Voice Self-efficacy, Discourse Theory, Stereotype Threat Theory
    顯示於類別:[人力資源管理研究所] 博碩士論文

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