| 摘要: | 壓力會對個人的身心造成很大的傷害，且壓力的來源和心理因素有密切關係，因此許多心理學家紛紛開始對壓力展開相關研究。適度的壓力會刺激身體，提高其反應能力，甚至形成觀點的轉換，進而增加工作績效和品質。但是在面對無法達成的要求或限制時，壓力過大反而會造成工作績效和品質不佳，並容易導致個人情緒的複雜與不穩定。因此，本研究之要旨在於探討正向思考的員工與其工作壓力感受這兩者之間的關聯性，探討員工在面臨工作壓力的情況下，是否能透過正向思考減少工作壓力對心理造成的感受。 本研究採電子問卷的方式進行資料收集，總計共發放508份問卷，回收178份，研究對象包括資訊科技及通訊傳播業、營造業、製造業、金融及保險業、其他服務業、批發及零售業、教育服務業、醫療保健及社會工作服務業之專業人員、基層主管以及中高階主管為研究對象，不限制填答人是否擔任管理職，且該員工必須依過去三個月之工作經驗來填答問卷，限制受測者必須從事工作至少三個月以上。 研究結果顯示，正向思考中的樂觀、熱忱、勇氣、自信、冷靜、專注對工作壓力感受呈現顯著負相關，其中樂觀、勇氣與專注對於工作壓力感受具預測力，此外，正向思考會因為年齡與教育程度的不同而有顯著差異。本研究於最後並提出實務應用上的建議，以及未來研究之改進方向。 Stress would cause individual's physical and mental a great harm. The sources of stress and psychological factors are closely related, so many psychologists have started to research this issue. Moderate pressure will stimulate the body to enhance its response capacity, and increasing job performance and quality. However, the requirements or restrictions can not be reached, the too much stress will result in poor job performance and quality, and it easily leads to personal emotion complexity and instability. In this way, the major aim of this study is to clarify the casual relationship between positive thinking and work stress, particularly with the focus on the employee working under the stress circumstances, whether through positive thinking to reduce work stress on psychological feelings. The data in this study were primarily collected from questionnaires. There are 178 validated questionnaires of total 508. To ensure the relations between positive thinking and work stress would not be restricted to certain industry sector, we included different industries in our sample: high-tech, manufacturing, banks, insurance, wholesale, retail trade, consultancy, and transport industry. The findings of this study were that positive thinking in the optimism, enthusiasm, courage, confidence, calmness, and focus showed a significant negative correlation with the feelings of work stress. In addition, positive thinking will because of the different age and educational levels have significant differences. And the thesis gives some advices for applications of actual practice. |
