在管理實務方面，本研究建議管理者應積極經營員工在職期間的組織文化體驗作為留才策略；正面看待並經營非正式組織溝通文化，增加組織溝通彈性，以及思考如何有效將非正式組織溝通產出的內隱知識系統化傳承以增進組織競爭優勢。在提升非正式組織溝通效益上，組織可提供的支持如：改善物理環境、提升科技設備等，目的為增進非正式組織溝通的發生；另一方面則是建立有效的溝通文化，具規劃性地創造友善且開放的溝通氛圍、鼓勵同仁間想法的交流與教學相長，以利提升員工生產力與組織成員的合作關係。;If employees feel a high level of organizational support, it will positively affect their sense of obligation to the organization and reduce absenteeism. Besides, organizational culture can regulate or subtly influence the way the organization members interact and communicate. Numerous prior scholars have affirmed the importance of communication for organizational goal achievement, resource coordination, and emotional establishment. Current studies have further highlighted contributions of informal organizational communication on innovation.
Motivated to previous studies, the research divides informal organizational communication into the frequency and the efficacy of informal organizational communication. This research purposes to examine the factors of retention and serial mediating effect by frequency and efficacy of informal organizational communication.
An electronic questionnaire was used to investigate the full-time workers in Taiwan, and a total of 480 valid data were collected and analyzed by using regression analysis. The research results show that the organizational culture experience of employees has a significant positive impact on the frequency and efficacy of informal organizational communication; the efficacy of informal organizational communication has a significant positive relationship with employee retention. Meanwhile, the result showed that the relationship between experience of organizational culture and employee retention was partially serial mediated by access to informal organizational communication frequency and informal organizational communication efficacy. The study inspires the entrepreneurs that the employee’ perception of organizational support such as the effectiveness of informal communication would offer competitive advantage in the firm which conclude retaining its employees.
