運用QC STORY優化刀工具庫房管理 流程之研究-以國防武器刀工具庫房為例

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題名:	運用QC STORY優化刀工具庫房管理流程之研究-以國防武器刀工具庫房為例
作者:	陳香名;Chen, Hsiang-Ming
貢獻者:	工業管理研究所在職專班
關鍵詞:	問題解決型QC Story;PDCA循環;魚骨圖;刀工具庫房管理;problem-solving QC Story;PDCA cycle;fishbone diagram;knife tool warehouse management
日期:	2023-01-16
上傳時間:	2023-05-09 17:20:35 (UTC+8)
出版者:	國立中央大學
摘要:	落實國防自主、增加我國國防科技能量，一直是我國一個重要的政策。近年來，台海關係逐年升溫，國防預算也不斷增加。中科院為國防產業指標，每年的量產案也隨著國防預算增加而大增，刀具需求量也越來越多。所有的計畫都需要大量的刀工具來協助完成，所以刀工具庫房的管理更為重要。中科院因組織龐大，各刀工具庫房各自管理刀工具，資料無流通性。從民國105年起，刀工具管理系統統一，106年每年皆會進行刀工具庫儲正確性稽核作業，但成績皆不盡理想。 QC Story(品管改善歷程)是業界廣泛使用來解決問題的方法，明確規範各步驟應執行的內容，不同部門或領域的人們交換意見和想法，彼此能使用共同的語言來解決問題。本研究以QC Story系統化問題解決架構為基礎，針對刀工具庫房正確性稽核作業成績不佳來進行研究並加以改善。透過改良版的「問題解決型QC Story」的四個階段，分析各庫房現況，為何每年每一季的稽核成績無法達到預定標準，並利用魚骨圖分析問題原因，在從這些原因中找到主要的真因，以PDCA循環來執行對策。研究結果顯示一個好的刀工具系統以及友善的介面，能使刀工具庫房管理績效大大的提升。最後將研究流程標準和文件化，以提供未來刀工具庫房管理的精進。 ;Abstract It has always been an important policy of our country to implement national defense independence and increase the energy of national defense science and technology. In recent years, relations across the Taiwan Strait have been warming up year by year, and the defense budget has also continued to increase. The Chinese Academy of Sciences is an indicator of the national defense industry. The annual mass production projects also increase greatly with the increase of the national defense budget, and the demand for cutting tools is also increasing. All projects require a large number of knife tools to assist in the completion, so the management of the knife tool warehouse is more important. Due to the huge organization of the Chinese Academy of Sciences, each knife and tool warehouse manages knives and tools separately, and the data is not circulated. Since the 1950s of the Republic of China, the management system of knives and tools has been unified. In 2016, the correctness of the storage of knives and tools was checked every year, but the results were not satisfactory. QC Story (Quality Control Improvement Process) is a method widely used in the industry to solve problems. It clearly regulates the content that should be implemented in each step. People in different departments or fields exchange opinions and ideas, and they can use a common language to solve problems. Based on the QC Story systematic problem-solving framework, this research aims to study and improve the poor performance of the correctness audit work in the tool tool warehouse. Through the four stages of the improved version of "problem-solving QC Story", analyze the current situation of each warehouse, why the audit results of each quarter of each year cannot meet the predetermined standards, and use the fishbone diagram to analyze the cause of the problem, and find the main reasons from these reasons For the real cause, countermeasures are implemented with the PDCA cycle. The research results show that a good knife tool system and a friendly interface can greatly improve the management performance of the knife tool warehouse. Finally, the research process will be standardized and documented to provide the refinement of future knife tool warehouse management.
顯示於類別:	[工業管理研究所碩士在職專班 ] 博碩士論文

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